TERMS AND CONDITIONS

General Information


Welcome to Contracanon S.A.P.I. de C.V. (hereinafter, "Contracanon", "we", "us" or "our"). By accessing and using our website https://www.contracanon.mx (the "Site"), you agree to comply with these terms and conditions. If you do not agree with these terms, please do not use our Site.


  • Company Information Legal Name of the Company: Contracanon S.A.P.I. de C.V.
  • Address: Avenida Rayón 212, Col. Centro, C.P. 98000, Zacatecas, Zacatecas, Mexico.
  • Legal Contact Email: legal@contracanon.mx


Company Activities


Contracanon offers a variety of business services and solutions, including but not limited to:


  • Brand Strategy, Branding, and Marketing.
  • Creative Strategy, Advertising, and Communication.
  • Content Strategy.
  • Product and Service Design for own brands or third parties.
  • Market Research, Measurement, and Optimization of Customer and Employee Experience.
  • Commercialization and operation of own consumer product brands and e-commerce.


All services and products are subject to availability and to the specific terms that will be detailed in the respective contracts, agreements, or purchase portals.


Intellectual Property


All content available on our Site, including text, graphics, logos, images, audio, and software, is the property of Contracanon, its content providers, or its clients, and is protected by current intellectual property laws. The use, reproduction, distribution, modification, or any other exploitation of the content without our express written consent, that of our suppliers, or that of our clients, is strictly prohibited.


Brands and Sub-brands


Each brand or sub-brand that belongs to Contracanon, including own products and services, may have its own specific regulations, conditions, and policies. This includes guidelines related to e-commerce, such as refunds, shipping, and returns.


These regulations will apply in addition to these general terms and conditions and will be available for consultation on the websites or documents corresponding to each brand or sub-brand.


E-commerce Policies for Brands and Sub-brands Refunds


Refund policies may vary between brands and sub-brands. In general, a refund can be requested within a specific period after purchase, subject to the conditions detailed on the website or document of the corresponding brand or sub-brand. Refunds will be processed in accordance with the applicable policy, which may include the return of the product in its original condition.


Shipping


Shipping times and costs may vary according to the brand or sub-brand. Detailed information about shipping will be provided at the time of purchase and will be available on the respective website or document. It is the customer's responsibility to provide accurate and complete shipping information.


Returns


Return policies may differ between brands and sub-brands. In general, products can be returned within a certain period and must be in their original condition. Specific instructions on how to return a product and any applicable fees will be detailed on the website of the corresponding brand or sub-brand.


Third-Party Services and Disclaimer of Liability


Contracanon disclaims any liability for failures, delays, damages, or repercussions that may arise from the services of third parties that provide support to the agency, brands, or sub-brands. This includes, but is not limited to, logistics and shipping services, payment gateways, storage, supply of raw materials or edible ingredients, among others.


Any problem or dispute related to such third-party services must be managed and resolved directly with the corresponding provider.


International Norms and Legislation


If you access the Site or use our services from outside Mexico, you are responsible for complying with all applicable laws and regulations in your country of residence. Contracanon operates under Mexican legislation and does not guarantee that the Site or services comply with the regulations of other countries.


Privacy Policy and Data Protection


We collect and use personal information in accordance with our Full Privacy Notice, which is available for consultation on the website in the corresponding section or directly through: https://www.contracanon.mx/privacy.


By using our Site, you accept the collection, processing, and transfer of your data in accordance with the provisions of said policy. For any exercise of ARCO Rights or questions about your personal data, you can contact us directly at privacidad@contracanon.mx.


Contracting Terms


The formal contracting of our professional services will be carried out in accordance with the specific agreements, contracts, or work orders that are formalized in writing between Contracanon and the client. The payment terms, prices, billing schemes, and deliverables will be exclusively those stipulated in said legal instruments.


Returns and Cancellations Policy Services


Contracted professional services are subject to the specific termination or cancellation terms detailed in the corresponding service contract or agreement.


Products


Physical products purchased through our e-commerce platforms are governed by the particular return policies of each brand, detailed during the purchase process.


Limitation of Liability


To the maximum extent permitted by applicable law, Contracanon will not be liable for indirect, incidental, special, consequential, or punitive damages, nor for the loss of data, utilities, information, or economic benefits arising from the use or inability to use the Site or services. Our total liability for any claim will be strictly limited to the amount actually paid by the customer for the services or products in question.


Modifications to the Terms


We reserve the right to modify, update, or alter these terms and conditions at any time and without prior notice. The modifications will be effective immediately at the time of their publication on the Site. It is the user's responsibility to periodically review these terms to ensure they are aware of the current version.


Applicable Law and Jurisdiction


These terms and conditions shall be governed and interpreted in accordance with the laws in force in the United Mexican States. Any controversy, dispute, or claim arising in relation to the use of the Site or the services described herein shall be formally submitted to the exclusive jurisdiction of the competent courts located in the City of Zacatecas, Zacatecas, Mexico, expressly waiving any other jurisdiction that may correspond to them by reason of their present or future domiciles.


Contact


For any questions, clarifications, or comments regarding these general terms and conditions, please contact us at:



Company Name: Contracanon S.A.P.I. de C.V.

Email: legal@contracanon.mx


We appreciate your trust.

Last updated: June 2026